Teach First is committed to protecting your personal information and being transparent about any information we hold about you.
The purpose of this policy is to give you a clear explanation about how Teach First and our subsidiaries collect and use the personal information provided to us by you or, less commonly, by third parties.
We ensure that we use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
- What information we may collect about you;
- How we will use that information;
- Whether we disclose your details to anyone else;
- Your choices regarding the information you provide to us;
If you have any queries about this privacy and cookies policy, please contact the Governance, Legal and Compliance team. The team can be contacted either by post to 6 Mitre Passage, Greenwich Peninsula, London, SE10 0ER, or by email to email@example.com.
What information Teach First may collect about you
We collect information in the following ways:
Information you give us
Examples include:when you apply to join one of our programmes, express an interest in taking up one of our programmes or services, register for an event, make a donation to us, engage with us via social media or message boards, respond to a call to action, or otherwise provide us with your personal information. When you register with us or contact us via a web enquiry form, we’ll ask for personal information, like your name, email address and telephone number to store with your account on our contact database.
Information we get from your use of our website and services, including portals
We collect information about the services you use and how you use them (like when you watch a video on YouTube), visit our website, interact with us via a portal or view and interact with our advertisements and content.
Information from third parties
Like all companies we are able to see what browser you are using, your IP address and what computer operating systems you are using. We may use this information to improve the services we offer.
Data protection law recognises that certain categories of personal information are more sensitive than others. This is known as ‘sensitive personal data’ and includes health information, race, religious beliefs and political opinions (please note that this is a non-exhaustive list). We only collect sensitive personal data about people engaged with us where there is a clear reason for doing so. For example, when a person applies to join our Training Programme, we need to understand what, if any, reasonable adjustments need to be made to our assessment processes. We may also collect this information for monitoring purposes.
We may also collect sensitive personal data if you make the information public or if you tell us about your experiences on one of our programmes, or during your own education. In such instances, we will always make it clear to you when we collect this information what sensitive personal data we are collecting and why.
How we will use that information (the legal basis)
Our basis for processing information about you will depend on the reason(s) for your engagement or involvement with us. This includes our relationship, where there is one. Below we set out the legal bases we use to process personal information.
We often use your personal information on the legal basis that we are fulfilling a contract or agreement we have with you. For example, if you request to receive services from us, are an actively engaged ambassador, or apply to join one of our programmes, we will need to use your personal information to fulfil the services we are providing to you. In these examples, any communications between us directly related to these subjects would be for the fulfilment of the contract or agreement we have. This is different to sending marketing information to you (see the ‘Marketing information’ section below).
In some instances, we will rely on obtaining your consent for use of your personal information. This legal basis is most commonly used to send marketing information to you (for example, where we seek to obtain your consent to receive emails about our events) or where we would like to share your personal information with a trusted partner (a ‘third party’) for their own purposes (for example, a university that is tracking the impact of one of our programmes).
Where we process your donations in support of Teach First’s objectives, for our internal administrative purposes, and where we need to take steps to protect our network security, we rely on the legitimate interest legal basis. In these instances, we have a legitimate organisational interest in using your personal information, and there is no overriding prejudice to you by us using your information for these purposes.
We value the quality of your experience in communicating with us. We want to ensure you receive the right level of information about Teach First and our mission. We also want to contact you in a way that is convenient and acceptable to you. Our marketing preference centre enables you to take control of what we contact you about and how we do this. It is important to understand that your preferences apply to marketing information only. For example, if you are on one of our programmes, we may contact you in any way we consider appropriate in the running of the programme. This type of communication is administrative and not covered by your preferences. For more information on this, please see the ‘How we will use your information (the legal basis)’ section (above).
If you actively provide your consent to us along with your email address and/or mobile phone number, we may contact you for marketing purposes by email or text message. By subscribing to Teach First emails or opting in to email communication from Teach First, you grant us the right to use the email for both email marketing purposes and advertisement targeting online.
If you have provided us with your postal address or telephone number and have opted in to receive this, we may send you direct mail or telephone you about our work. We do not actively check telephone numbers against the Telephone Preference Service.
It is your choice as to whether you want to receive marketing information from us. That is information about our work, the work of trusted partners (third parties), how we raise funds and the ways you can get involved. If you do not want us to use your personal information in these ways, please indicate your preferences on the form on which we collect your data.
You can change your contact preferences at any time by clicking the ‘manage my marketing preferences’ link at the end of our marketing emails. You can also change your contact preferences at any time (including telling us that you do not want us to contact you for marketing purposes by telephone, or by post) by contacting firstname.lastname@example.org.
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your basic details on a suppression list to help ensure that we do not continue to contact you.
Fundraising and philanthropy
We are passionate about providing a high-quality and engaging experience to all of our supporters and to raising vital funds to support our work. In order to ensure our communications with our current and potential supporters are relevant and tailored to your interests, we may supplement what we know about you with information about you from publicly-available sources, either directly or through third-party subscription services or service providers.
In accordance with our legal and regulatory obligations and our internal policies and procedures, we may also supplement what we know about you with publicly available information to carry out due diligence on potential or actual donors. If you opt out of analysis of your data for due diligence purposes, we may not be able to accept donations from you.
If you would like to find out more about our commitments to our supporters, please read our supporter promise.
Your debit and credit card information
If you use your credit or debit card to donate to us, buy something or pay for a registration online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard (PCI DSS), whether we do this through a third party or by ourselves. Find out more information about PCI DSS here.
We do not store your credit or debit card details at all, following the completion of your transaction. All card details and validation codes are securely destroyed once the payment or donation has been processed. Only staff authorised and trained to process payments will be able to see your card details.
Whether we disclose your details to anyone else
Teach First may disclose your personal information in the following circumstances:
To our subsidiaries, suppliers or service providers, where this is needed to provide the products or services you've requested from us. This includes, for example, the schools and universities we partner with to deliver initial teacher training as part of the Training Programme.
To third parties who provide a service to us and are data processors. This would include trusted partners that work with us to provide Teach First information and marketing services (subject to your marketing preferences and our internal policies and procedures). We require such third parties to comply with our instructions and data protection laws, making sure that appropriate controls are in place. We enter into contracts with our data processors and monitor their activities to ensure they are complying with Teach First’s policies and procedures.
Where we are under a duty to disclose your personal information to comply with a legal obligation (for example, a request from the police), to enforce or apply our rights (including in relation to our website or other applicable terms and conditions), or to protect Teach First (for example, in cases of suspected fraud).
We will not share, sell or swap your details with any third parties for the purposes of our own marketing, unless you have given us your consent to do so. We will not seek to profit from your data.
International transfers (outside of EEA)
We may, from time to time, use the services of a supplier outside the European Economic Area (EEA), meaning that your personal information is transferred, processed and stored outside the EEA. Where this is the case we are required to take steps to ensure that suitable safeguards are in place to protect your personal information when processed by the supplier. For Teach First, this includes use of the standard contractual clauses approved by the European Commission. For U.S based companies, italso includes certification against the Privacy Shield. If you would like to receive further information about our safeguards, please contact the Governance, Legal and Compliance team at 6 Mitre Passage, Greenwich Peninsula, London SE10 0ER,or by email to email@example.com.
Young people are at the centre of Teach First’s vision and we take the protection of young people seriously. We are therefore committed to protecting the privacy of the young people that engage with us through our programmes, at events and at schools. We require parental/guardian consent for under 18s to participate on these programmes, as well as to process their personal information.
Our fundraising events also request specific information about the age of participants. If you are under 18 and would like to get involved, please ensure that you have consent from a parent or guardian before giving us your personal information. When we collect information about a child or young person aged under 18, we will make it very clear as to the reasons for collecting this information and how it will be used.
Vulnerable Supporters Policy
We are committed to protecting vulnerable supporters. Please refer to the ‘We are respectful’ section of our Fundraising Promise page.
Inappropriate website content
If you post or send any content that we believe to be inappropriate, offensive or in breach of any laws (including defamatory content) on our forums orsocial media pages, we may use your personal information to inform relevant third parties such as your internet provider, the police or other law enforcement agencies.
Keeping your personal information
We will keep your personal information for varying amounts of time depending on your relationship with us.Where you have donated money to Teach First, we will keep your personal data for as long as is required by financial and Charity Commission requirements.
Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Your choices regarding the information you provide to us
Under the EU General Data Protection Regulations (effective 25 May 2018) and corresponding UK law, you have a right to request details of the information we hold about you and to have any inaccuracies corrected. You also have the right, in certain circumstances, to request us to erase your personal information and to request us to restrict our processing of your personal information.
You also have the right to object to our processing of your personal information.You also have the right to have us provide you with your personal data in a portable format, such as a CSV file, and you have the right to be informed about any automated decision-making or profiling which we undertake, and to be informed more generally about the processing we will undertake of your personal data.
These rights are not subject to any fee, and we will comply with any request within one month. If your request is particularly onerous or time-consuming, we have the right to take up to two months to respond and to charge you for any reasonable costs in responding to such request.
Teach First is registered as a Data Controller with the UK Information Commissioners Office, registration details as follows:
Teach First -Z1080044
Teach First Initial Teacher Development –Z3617432
Teach First Trading Ltd –Z3617477
In addition, if you register on the Teach First website then the following will also apply:
The website will collect personal information when you register with us. The website will collect information such as your name, email address and postcode. Once you register with the website you will not be anonymous to us when you subsequently sign-in.
As part of the registration process and continued use of Teach First services, you agree that any registration information you give to Teach First will always be accurate, correct and up to date. Please do get in touch with us should you need to amend any of your personal information.
We collect and retain information about your interactions with us so that we can process your interactions and deal with future queries.
If you contact us using one of our web contact forms (for example, a school expressing an interest in taking-up one of our programmes or services), the information collected from you, including your name and email address, will be added to our contact database.
We may update the terms of this policy at any time, so please do check it from time to time for changes. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our website(s), and by emailing individuals engaged with us personally if this has a significant impact on them. By continuing to use our website and services you will be deemed to have accepted such changes.
If you are unhappy with our work or something that we have done or failed to do, we would like to know about it. Your feedback and comments enable us as an organisation to learn and continuously improve our services. Please find further information about our complaints process here.
Applicant or Participant Data Retention
We will collect information about you at the application stage,which will help us to confirm your identity and assess whether you meet the criteria and have the skills to join the programme for which you have applied/are applying for. We may also require you to provide us with information relating to your educational background, professional achievements as well as any criminal records where necessary.
If you are unsuccessful in your application for a programme, we will keep your information on file in line with our standard retention policy, so that we can contact you to ask for your help in evaluating the application process, and for some programmes, keep a record of repeat applications.
If you are successful in your application, we will continue to collect information, including sensitive personal information where you disclose this to us, about you in the lead up to, and for the duration of, your time on our programme. This may be to: support you in preparing to start the programme, assess your performance on the programme, assess the impact the programme has hadon you, support you and make reasonable adjustments for you, and to make decisions about your continuation on the programme.
Following your completion of one of our programmes, we will hold your personal data in full in line with our standard retention policy and may contact you during this time for evaluation and monitoring purposes and/or for notifying you about other suitable opportunities or chances to apply again, and thereafter we will anonymise your data for internal evaluation purposes. We will, however, always keep a record of your name and certain identifying information to enable us to confirm, if necessary, that you did complete one of our programmes.
If you have any questions on the retention and disposal of your personal data, please contact us on firstname.lastname@example.org