Before raising a case with us

Please visit the following webpage to access our knowledge base. You will find troubleshooting steps and answers to our most frequently asked questions.

Knowledge base

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Need help or have a question?

If you’ve got a general query about our programmes or something is not working quite right, we’re here to help. 


The easiest way to get in touch with us is via our web form. Alternatively you can call us on 020 3862 8000.

The Training Programme 

The Training Programme is Teach First’s two-year fully funded teacher training programme.

If you are a current trainee, mentor or programme lead (2025 or 2026 cohort) wanting to find guidance, please access our Training Programme FAQs

If you are looking for information on our new two-year programme, Teach Lead Change, where you will start training in summer 2027, please visit our Teach Lead Change website.

You can also find out more about our other teacher training routes.

Forgot your My Teach First password?

No worries — Request a password reset

Make sure to use the email you registered with, and don’t forget to check your junk or spam folder just in case.

Brightspace Progress not saving?

Follow our guide to ensure your Brightspace progress is being updated correctly.

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