FAQs for new School-Centred Initial Teacher Training trainee teachers

If you can’t log in to My Teach First: https://my.teachfirst.org.uk, please try the following steps:  

• Check your spam/junk email folder for the activation email  
• Check that you are using your registered email address to log-in  
• Try an alternative email addresses you may have registered with 
• Log in using your browser's ‘incognito mode’  
• Reset your password here: https://my.teachfirst.org.uk/user/password. If you do not receive the password reset link in your inbox, please check your spam/junk folders  

If you have completed the above troubleshooting steps and have not received access to My Teach First and Brightspace by the 14th September, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us.

All of your events will be run by your Delivery partner and the dates of any upcoming events will be communicated to you directly by your Delivery partner. If you have not received this information or have any other questions about your Programme events, please contact your Delivery partner Lead for further event information and assistance.

The course start date recorded with the Student Loans Company (SLC) is Wednesday 2 September. On this date, we will register all trainees who are actively participating in the programme. This registration will also trigger the release of any applied for Maintenance Loan or Grant payments from the SLC, provided that your application has been approved. 

Payments are usually received within 2 to 3 days of registration, provided that you: 

• Applied for Student Finance before the relevant deadline; and 
• Enrolled with Sheffield Hallam University after receiving their enrolment email. 
  If you submitted your Student Finance application after the deadline, there may be delays to your payment.

If you were expecting your payment but have not received this by 6 September, we recommend contacting Student Finance directly. You should also contact your Teach First Admissions Officer for support using your usual contact email address (recruitment14@teachfirst.org.uk or recruitment15@teachfirst.org.uk)

Please wait to be contacted by Sheffield Hallam University during September. Once you are registered with them, you can request a Council Tax exemption directly via Sheffield Hallam’s Student Support Services.