FAQs for new or returning Training Programme trainees
Please see the below for information, guidance and troubleshooting steps that can be used to swiftly resolve our most frequently asked questions without needing to wait for a reply from us.
Should the below information or troubleshooting steps not resolve you query please don't hesitate to get in touch with us via our contact us form: https://my.teachfirst.org.uk/contact-us
- My log in credentials are no longer working/My Teach First is saying my email is not recognised
If you have recently been given a school email address to use instead of your personal email, please try logging in using your school email address in case your log in details have been updated.
You can also request a password reset here: https://my.teachfirst.org.uk/user/password.
Please note that the reset email may be picked up by your spam/junk folder.
Should you require assistance, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us
- I am looking for information about my upcoming events
The training dates are available on My Teach First under the "Training Programme Information 2026-28" drop-down. Your event links are accessed through My Teach First-https://my.teachfirst.org.uk Once logged in to My Teach First, select Events from the options in the blue header and then select ‘Today Events’ or ‘Upcoming Events’.
- I am unable to attend an upcoming event
Please refer to the "Absence and Attendance Policy" available in the Training Programme Information section on My Teach First- https://my.teachfirst.org.uk to find and complete the absence notification form.
- I am a year 2 trainee and can’t access Steplab
Once QTS has been evaluated, Steplab access ends as the platform is not required during the second year of the programme.
If you have had an extension and are working towards QTS in year 2 but aren’t able to access Steplab, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us.
- I’m not receiving any bulletins
Please ensure that you first check your junk/spam email folder, but should you require assistance, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us