FAQs for new or returning Training Programme Mentors

Please see the below for information, guidance and troubleshooting steps that can be used to swiftly resolve our most frequently asked questions without needing to wait for a reply from us.

Should the below information or troubleshooting steps not resolve you query please don't hesitate to get in touch with us via our contact us form: https://my.teachfirst.org.uk/contact-us

I'm a new Year 1 mentor and have not yet received access to my learning platform accounts

If your school (likely your Training Programme lead) has been set you up as a mentor and linked you to your trainee on the Teach First School Portal, please expect platform access to be activated from the 1st of September.

If you are not sure if you have been registered as a mentor by your school, please do double check this with your Training Programme lead in school. They can access full guidance on how to set you up via the School Portal in the ‘Active Programmes’ tab.

If you have been set up over 24 hours ago please check your spam/junk folder for an account activation email. If this hasn’t been received, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us.

I am looking for information on my Induction seminar

Training Programme Mentor events will take place from 9 am to 4 pm on 16^th and 24^th September.

Links to register for the Induction sessions will be sent in bulletins ahead of the events- you will just need to register for one of these sessions. Joining links will be sent out in the days leading up to the event you have registered on to.

If you haven’t received a bulletin about signing up for your Induction, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us.

When is my next event?

The dates can be found on My Teach First or via the following link: https://my.teachfirst.org.uk/system/files/2026-07/2026-27%20Mentor%20Training%20Events%20-%20For%20Schools.pdf

Links to register/attend are sent in bulletins ahead of the event.

I am a year 2 Mentor and can’t access Steplab

Once QTS has been evaluated, Steplab access ends as the platform is not required during the second year of the programme.

If your trainee has had an extension and is working towards QTS in year 2 and you aren’t able to access Steplab, please do get in touch via our contact us form: https://my.teachfirst.org.uk/contact-us.